Frequently Asked Questions

What type of work can you do?

 

Our work typically includes tasks that do not require specialized training or licensing. Services we provide, but are not limited to:

Carpentry: Repairing or installing wooden structures, such as shelves, cabinets, or door frames.

Plumbing: Fixing minor plumbing issues like leaks, dripping faucets, or unclogging drains.

Electrical Work: Handling simple electrical tasks like replacing light fixtures, switches, or outlets.

Painting: Interior and exterior painting, touch-ups, or applying new coats of paint.

Drywall Repair: Fixing holes, cracks, or dents in walls and ceilings.

Tiling: Installing or repairing tiles in bathrooms, kitchens, or other areas.

Appliance Repair: Repairing or installing basic household appliances.

Fixture Installation: Installing fixtures such as ceiling fans, light fixtures, or bathroom accessories.

Minor Roof Repair: Patching leaks or replacing damaged shingles.

General Maintenance: Performing routine maintenance tasks, like cleaning gutters or checking for pest issues.

 


How do you charge?

 

We typically charge for our services in a couple different ways, and the method of charging can vary based on the nature of the job. Here are the methods of charging for our services:

Hourly Rate: The total cost is calculated based on the amount of time spent on a job. This is for larger tasks or jobs that may have unpredictable time requirements.

Flat Rate: For certain projects or tasks with well-defined scopes of work, we provide a flat rate. This means that the customer pays a predetermined amount for the entire project, regardless of the time it takes to complete.

Materials and Labor Separately: We may provide an estimate that separates the cost of materials from the cost of labor. The customer is responsible for purchasing the necessary materials.

 


Can you provide a quote up front?

 

Here's how our process generally works:

Assessment: We will contact you and assess the work that needs to be done. This may involve a physical inspection of the area, discussing details with the customer, and understanding any specific requirements.

Estimation: Based on the assessment, we will provide a cost estimate for the entire project. This estimate may include labor costs, any applicable hourly rates, material costs (if we are supplying materials), and any other relevant expenses.

Written Quote: We will ALWAYS provide a written quote that outlines the scope of work, the total cost, and any terms or conditions. This written quote serves as a formal agreement between us and our customers.

Agreement: Once the customer agrees to the quote, the customer may sign an agreement or contract specifying the terms of the work, including the agreed-upon price and the scope of services.

 


Are you insured?

 

We are insured by Progressive Partner, Hiscox Incorporated.

 

What hours do you work?

 

Hours vary upon need. We typically are available as early as 5 A.M. and we try to wrap up our day at approximately 7 P.M.

 

If needed after-hours, customers are welcome to email, call, or text and we will get back to them at our earliest convenience.

 

Do you have a trip charge for getting materials?

 

If a customer makes the decision to allow us to gather materials, a one time, flat fee of $40 dollars will be charged. No additional trip fees will follow once job is started.

 

 How much do you mark up materials?

 

We will NOT mark up materials, but customers are responsible for the cost of all materials. We are to be reimbursed for any additional material purchased after start of job.

 

 How do you handle additional work that arises?

 

When additional work arises, we advise the customer of what we’ve stumbled upon. We will explain to the customer the best solution to move forward and the cost. It will be up to the customer to determine how we proceed.

 

Do you provide a guarantee?

 

We do not provide guarantees, BUT if at any point we feel that are best work did not come of a task or project, we MAY offer a discount to the customer.

How do you handle damages that happen on the job?

 

Any damage that occurs and does not pertain to the job or task at hand, we will replace or repair at no cost to the customer.

 

 Do you work alone, or will you use subcontractors?

 

The job or task determines how many of our team members will respond.

 

Subcontractors will only be used for tasks that members of our team are not certified to do.

 

 What’s your payment schedule?

 

Our payment schedule is as follows:

 

Small jobs: $50 initial payment, sum to be paid at completion.

Ex. Art Hanging, Curtain Rod Hanging, Faucet Installation, Gutter Cleaning, Lock Replacement, Furniture Assembly, TV Mounting, Pressure Washing

 

Medium jobs: 30% initial payment, 70% to be paid at completion.

Ex. Window Cleaning, Re-Grouting, Drywall Repair, Flooring Repair, Painting (1-2 Rooms), Fence or Gate Repair, Cabinet Repair, Crown Molding Installation 

Large jobs: 30% initial payment, 30% halfway, 40% to be paid at completion

Ex. Bathroom Remodel, Kitchen Remodel, Cabinet Refacing/Refinishing, Flooring Installation, Paint (Full), Wall Framing, Drywall Installation